Office Financial and Attendance Policy

1. Costs:

Reception will tell you the cost of your first one-hour visit (consultation and basic treatment). Important: Reception can only discuss standard fees; they can't give medical advice.
During your consultation, your chiropodist will create a care plan and discuss any specialized treatments and their costs. Reception can then help with scheduling and payment.
Fees increase once a year, around April 1st.

2. Appointments:

New patients need a one-hour appointment (consultation and basic treatment). We'll book these together. If no treatment is needed, you'll only be charged for the consultation. For further treatment, your chiropodist will discuss it with you, and we'll schedule it separately.
We might ask for your credit card to hold your appointment.

3. Insurance:

Many insurance plans cover foot care. For most of you, we'll give you a receipt to submit for reimbursement. We don't bill those insurers directly.
We do bill these directly:

We can't change bills if your insurer doesn't pay or adjust fees (except for DVA, WSIB, and NIHB). Bills are always in your name.

4. Payments:

5. Cancellations:

Tell us at least 2 business days (Monday-Friday) before your appointment if you need to cancel or change it. (e.g., by Thursday for a Monday appointment).
Late cancellations (less than 48 hours' notice) or no-shows may be charged $70-$150.
Frequent late cancellations may require prepayment or a review of your care with us.

6. Reminders:

We'll send you a reminder before your appointment.

7. Agreement:

By signing, you agree to pay for treatments and follow these policies.

Patient Name:

Signature: ___________________________ Date: _______________
Office Financial and Attendance Policy: To be signed in person at your appointment.