At Rainville Foot Health, we value and respect our team members, who are essential to providing you with the highest standard of medical care. We believe our staff delivers their best work in an environment free from negative, sarcastic, or abusive verbal or physical behaviour.

To ensure a positive experience for everyone, we kindly ask all patients to treat our staff with the same courtesy and respect we strive to offer. Verbal or physical abuse toward our staff will not be tolerated and may result in dismissal from our practice.

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Zero Tolerance
No Bullying or Intimidation: We do not accept behaviour intended to threaten, demean, or pressure our team to meet unreasonable demands. Everyone deserves to feel safe and valued.

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Our Commitment to EDI
We are committed to welcoming all individuals into our practice with fairness, respect, and equality, regardless of their background. Our approach emphasizes equity in care, prioritizing urgent needs and high-risk patients while accommodating elective care as our schedule allows. This ensures that everyone receives the appropriate level of care they deserve.

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Clinic Protocol Compliance
All patients must adhere to our clinic's policies, including scheduling appointments in advance. Walk-in visits are not permitted, as they can disrupt operations and delay care for others. These guidelines help us maintain a fair and efficient environment for everyone.

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Maintaining a Peaceful Atmosphere
We ask all visitors to keep noise levels low and avoid disruptions during their clinic time to ensure a calm and welcoming space for everyone.

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Acknowledgment
By signing this document, I confirm that I have read and agree to comply with the  Policy. I understand that failure to follow these guidelines may result in a reassessment of my eligibility for continued care at this practice.